1 to 1

MARCH 8, 2021

To better understand this, we need to consider the fundamentals of customer acquisition vs. customer retention. What is customer acquisition? In short, it’s your ability to acquire new customers. What is customer retention? The art of perfect experiences.

Customer Acquisition 26

Customer Acquisition Customer Retention Predictive Analytics Omnichannel 26

VOZIQ

APRIL 4, 2022

Here, it’s critical to ensure that the agents are not overwhelmed with complex technology and loads of irrelevant data. Instead, ready-to-act intelligence and prescriptions can turn your agents into customer retention superstars. Additionally, they should also have access to the best resolution options. Reward performance.

Contact Center 40

Contact Center Customer Retention Predictive Analytics Customer Acquisition 40

ClearAction

OCTOBER 16, 2019

Michael Brenner, CEO of Marketing Insider, says: “The biggest mistake companies make when analyzing retention rates is not seeing that a high churn rate is the result of poor customer acquisition efforts.” Creating & keeping a customer (i.e. customer-centric management) is guided by customer lifetime value.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

SugarCRM

APRIL 12, 2021

It’s not their fault that the technology doesn’t provide support— sales just wants to sell but in the rush to close, important details and nuances are lost. . Without understanding the why or having a time-aware picture of accounts , sales has no discernable way to accurately stem the outflow of customers with traditional CRM systems. .

Non-Profits 26

Non-Profits Artificial Intelligence CRM Predictive Analytics 26

ClearAction

MAY 29, 2016

When CRM (sometimes equated with customer experience management ) came on the scene in the mid-90s, Service departments evolved from cost containment to revenue mandates, facilitating up-selling and cross-selling as customer retention tactics.

Customer Experience 67

Customer Experience Social Media Customer Experience Management Voice of the Customer 67