Uniphore

JANUARY 4, 2022

Throughout her career, she has counselled and partnered with some of the world’s most senior corporate and government leaders and their teams. Sylvain brings a wealth of knowledge across all facets of the customer lifecycle. She has a passion for building companies, great spaces and achieving incredible things with stellar teams.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Intercom, Inc.

OCTOBER 29, 2019

At Intercom, we have benefitted from customer segmentation in these ways: Describing customers in a common way across go-to-market, product, and engineering. For example, our Sales team is now able to give segmented customer feedback to our product leaders to influence our roadmap.

B2C 184

B2C Finance Engineering Sales 184

MattsenKumar

MAY 18, 2021

With limited users, the competition will become stiff, and the focus will surely shift from customer acquisition to customer retention. With a limited number of customers to acquire, it makes sense to spend on customer retention and clock a higher customer lifetime value. Poor Website Design.

E-commerce 52

E-commerce Net Promoter Score Engineering Social Media 52

ClearAction

OCTOBER 12, 2022

Employee experience, partner experience, and customer experience contribute to EPS. EPS is ultimate for profit-based brands, but for non-profit and government organizations, Return on Assets or an equivalent metric is the ultimate indicator of excellent management. This also applies to Employee and Partner Acquisition.

Key Driver Analysis 62

Key Driver Analysis Non-Profits Net Promoter Score NPS 62

MattsenKumar

JUNE 3, 2021

While all existing e-commerce players had a great time collaborating with local governments, delivering essentials, and building pandemic proof systems, some of them suffered. Players with a lack of vision or customer-centric practices had a tough time accommodating. The local government imposed a lockdown and controlled the spread.

E-commerce 52

E-commerce Retail Non-Profits Government 52

CX Journey

FEBRUARY 21, 2019

Armed with this knowledge, move forward and improve the rest of your conversion funnel on your site with a customer-based approach that turns visitors into fans of your brand. Your landing page headline turns up in search engines, appears on social media posts, and sums up the main topic.

CX 35

CX Start-ups Social Media Customer Acquisition 35

CX Journey

FEBRUARY 21, 2019

Armed with this knowledge, move forward and improve the rest of your conversion funnel on your site with a customer-based approach that turns visitors into fans of your brand. Your landing page headline turns up in search engines, appears on social media posts, and sums up the main topic.

CX 32

CX Start-ups Social Media Customer Acquisition 32