Customer Acquisition Finance ML Touchpoint 
SurveySensum
MAY 19, 2023
By constantly improving the NPS score, banks can ensure strong customer loyalty, leading to customer acquisition and increased revenue. As a result, customers can manage their finance better and will build trust and loyalty with the bank. Improved CX directly influences customer satisfaction and, consequently, NPS.
Intercom, Inc.
MARCH 29, 2022
It’s increasingly becoming the backbone of all customer communications throughout the customer journey; across sales, marketing, and support. So if a billing question came in and we needed somebody from finance, they were there. And all the content is personalized towards their goal of saving for a house.
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