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Meeting Customers Unmet Needs, The New Imperative for 2020

Beyond Philosophy

Innovation to imitation is down to weeks. New Sales Growth: This area includes increases in sales, market share, or new customer acquisition. New Sales Growth includes expanding your offerings to capture a new type of customer. Now that we had revealed the actual unmet need, the hospital system could address it.

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Turo’s Chief Operations Officer Discusses the Power of Customer Obsession

Execs In The Know

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. During Customer Response Summit (CRS) Austin, Julie Weingardt, Chief Operations Officer at Turo, was one of our keynote speakers. It’s like Airbnb, but for cars. Registration opens soon!

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Startup Founders Weigh In on CX Innovation in a COVID-19 Era

1 to 1

The COVID-19 effect Prior to the pandemic, Zak Normandin, founder and CEO of Iris Nova, the parent company of organic beverage brand Dirty Lemon , had a bustling wholesale business selling to hospitality and food services companies—many of which are now struggling to stay open. COVID has forced me to regroup and refocus.”.

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Customer Relationships Are a Waste of Time! Is This True? What Do You Think?

Beyond Philosophy

She also explained the company has engineers and technicians serving in dual roles because “customers do not want a sales relationship.” Some types of industries buy into the customer relationship concept more than others. For example, hotels and hospitality get it straight away. I have run across this attitude, too.

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Andrew Chen on finding the “fresh powder” in growth

Intercom, Inc.

I hosted Andrew on our podcast to chat about the changing landscape of customer acquisition, how his “Law of Shitty Clickthroughs” manifests itself in today’s growth channels, and what the rest of us can learn from the likes of Dropbox and Uber. Thanks so much for inviting us over to your new digs and the coffee and warm hospitality.

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