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27 Ecommerce KPIs to Track if You Want to Be Successful in 2022

Aquire

JANUARY 26, 2022

It can also be used to look at overall satisfaction with you as a brand and so contribute towards understanding your customer experience. A typical CSAT score in the retail sector is around 75. CSAT score formula: (Total number of 4 and 5 responses ÷ Total number of responses) x 100 = CSAT. Net promoter score (NPS).

Social Media 52
Social Media NPS Net Promoter Score Retail 52
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The ultimate sales glossary: 100 sales terms to know

Zendesk

MAY 19, 2022

Customer acquisition cost (CAC). Customer acquisition cost (CAC) refers to the amount of money spent on the process of acquiring a customer. CAC includes marketing expenses, sales rep pay and commission, and work hours dedicated to wooing that customer. Net Promoter Score® (NPS).

Sales 98
Sales Non-Profits B2C CRM 98
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