27 Ecommerce KPIs to Track if You Want to Be Successful in 2022
Aquire
JANUARY 26, 2022
Net promoter score (NPS). Just like CSAT, NPS is also based on a single, simple question: “How likely are you to recommend us to a friend/colleague?” An NPS score above 20 is favorable, and above 50 is considered excellent. NPS formula: ([Number of promoters – Number of detractors] ÷ Number of respondents) x 100 = NPS.
Let's personalize your content