5 Top Customer Service Articles of the Week 11-8-2021
Shep Hyken
NOVEMBER 8, 2021
(destinationCRM) In a provocative Harvard Business Review article, researchers from the Corporate Executive Board (CEB) argued in 2010 that companies should Stop Trying to Delight Your Customers, because “wowing” customers was a losing strategy. Here are 100 of the strangest things retailers have been asked by customers.
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