Bill Quiseng

FEBRUARY 21, 2024

This course is a prerequisite for business professionals in the B2C or hospitality industry. Customer loyalty is not one BIG WOW to a customer. Your customers will return repeatedly, spend more money, and rave about you to others on social media. Trust builds loyalty. Consistency builds trust.

CX 88

CX B2C Hospitality Hospitality 88

CommBox

AUGUST 16, 2021

Customer Communication in the hospitality and tourism industry is rapidly changing due to industry events. The hospitality and tourism industry took one of its biggest hits in 2020. The hospitality and tourism industry continues to struggle as the pandemic still significantly affects worldwide travel.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

CommBox

AUGUST 16, 2021

Customer Communication in the hospitality and travel industry is rapidly changing due to industry events. The hospitality and travel industry took one of its biggest hits in 2020. The hospitality and travel industry continues to struggle as the pandemic still significantly affects worldwide travel. According to the U.S.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

Fonolo

JANUARY 4, 2022

Here’s a comprehensive list of the most important customer service statistics you need to know in 2022. These stats cover everything from interaction channel preferences, customer expectations, and attitudes towards the current state of customer service to guide your strategy moving forward. Source: Microsoft.

Customer Service 142

Customer Service Social Media Contact Center Artificial Intelligence 142

Fonolo

APRIL 4, 2023

Here’s a comprehensive list of the most important customer service statistics you need to know in 2023. These stats cover everything from interaction channel preferences, customer expectations, and attitudes towards the current state of customer service to guide your strategy moving forward.

Contact Center 81

Contact Center Customer Service Social Media Artificial Intelligence 81

Beyond Philosophy

NOVEMBER 2, 2016

Yet, according to the New York Times , this is the way things are headed in the hospitality industry. hotels are expected to add on $2.55 Tisch Center for Hospitality and Tourism at New York University. People complained on social media and even started a change.org petition. The Apple Store Will Be No More!

Hospitality 167

Hospitality Hospitality Social Media Customer Expectations 167

SurveySensum

OCTOBER 31, 2023

There are several reasons that signify how crucial CX is: Fosters Customer Loyalty: 86% of consumers are willing to pay more for a superior customer experience. A great CX is key to building customer loyalty and encouraging repeat business. But is it really important to customers? Why is CX important?

Net Promoter Score 52

Net Promoter Score Customer Service Customer Experience E-commerce 52