Customer Expectations Customer Retention Mystery Shopper Start-ups 
Inside Customer Service
MAY 11, 2023
Step 1: Identify expectations Start by meeting with the person who asked for the customer service training. The goal of this meeting is to learn what they expect the training to accomplish. The team needed to average 90 points on mystery shopper evaluations within 30 days. Here's a step-by-step guide.
Qualtrics
FEBRUARY 21, 2021
We’ve heard of them before, but what does a mystery shopper do and how can they drive customer experience improvements? What is a mystery shopper? A mystery shopper, or a secret shopper, is a person who is hired to audit a company to see if they meet standards. Who hires them? What do they do?
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