Customer Expectations Customer Service Customer Survey Social Listening 
Zendesk
OCTOBER 20, 2023
The right customer service plan is like the Infinity Gauntlet in the Marvel Universe. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document. The plan gives your business a blueprint to achieve your customer service goals.
Zendesk
MAY 19, 2021
Many customer service agents reach a point in their career when they decide they want to transition into a new role. Those next steps could take you in many directions: sales, customer success, or people ops, to name a few. But one of the most likely moves is to become a customer service manager.
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Hodusoft
OCTOBER 14, 2022
because 73% of buyers admit customer service experience is the key influencer in their purchase decision. If you already have an e-commerce business, it’s high time that you must leverage an e-commerce customer service call center to provide greater convenience and accessibility to your customers. Market research.
Zendesk
JUNE 17, 2022
Indirect feedback is just as important to monitor as direct feedback—unhappy customers may not bother to give their opinion directly. Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates.
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