Customer Expectations Customer Survey Retail Social Listening 
Zendesk
MAY 19, 2021
Prepare reports: With the help of a customer service tool , you’ll create reports that provide insights into service requests and your team’s performance across channels. Your reports will help your team (and the company) identify areas of improvement, bringing them closer to meeting your customers’ expectations and achieving goals.
Zendesk
JUNE 17, 2022
Indirect feedback is just as important to monitor as direct feedback—unhappy customers may not bother to give their opinion directly. Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. Customer feedback management examples.
Expert insights. Personalized for you.
52 
Let's personalize your content