InteractionMetrics

APRIL 16, 2024

For example, Starbucks customers typically care much more about getting their order quickly than whether the barista uses their name–which is a nice touch and definitely affects the experience, just not by as much as how long the customer waits in line. Whatever you promote about your company sets up what customers expect.

Customer Experience 52

Customer Experience Mystery Shopping Net Promoter Score AI 52

Comm100

AUGUST 21, 2018

Let’s start with a simple question: Can human live chat agents and chatbots be held to the same standard when it comes to key performance indicators (KPIs)? Total Number of Chats – How many chats is your chatbot picking up? Wait Time – How long are your visitors kept waiting before a live chat session starts up?

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40

Comm100

AUGUST 21, 2018

Let’s start with a simple question: Can human live chat agents and chatbots be held to the same standard when it comes to key performance indicators (KPIs)? Total Number of Chats – How many chats is your chatbot picking up? Wait Time – How long are your visitors kept waiting before a live chat session starts up?

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40