SurveySensum

JULY 2, 2023

Similar is the case with customer-centric businesses. If you keep your customers satisfied, they will keep coming back to you and can even refer you to others. And according to HubSpot , customer-centric organizations that focus more on satisfaction are 60% more profitable than others.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Comm100

DECEMBER 1, 2017

In order to improve the customer experience, companies must first deeply understand their customer base. Companies want to understand their customers — which is why they are interested in investing in customer intelligence. Other key investments include the good old customer feedback survey.

Contact Center 42

Contact Center Social Media Customer Journey Map Omnichannel 42

PeopleMetrics

OCTOBER 25, 2017

Customers hold more decision power than ever in an era where information about any company’s products and services is just a mobile search away. Where does the Voice of the Customer (VoC) land in the priorities for your company’s overall strategy? Time to set new customer experience goals. Billion in 2016 USD 13.18

CEM 122

CEM Customer Experience VOC Scorecard 122