SurveySensum

SEPTEMBER 14, 2020

Due to the COVID outbreak, digital transformation that was forecasted to happen in the next 5 years took place in just one, says Freshworks. . Which is why Digital CX Transformation is required. Customer behavior has changed due to the pandemic. Their biggest challenge is to keep up with the existing customer base.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Customers want unique, special and innovative.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

MAY 21, 2018

Although, the situation progressed massively during the last 10 years, alignment of CX activities across the whole organization still shows up to be a problem. Organizational roles in customer experience management. Finance You might ask "How could a finance department influence customer experience?"

Customer Experience 130

Customer Experience Invoicing Finance Net Promoter Score 130

Lumoa

MAY 21, 2018

Although the situation has progressed massively during the last 10 years, the alignment of the CX activities across the whole organization still appears to be a problem. Organizational roles in customer experience management. Finance You might ask "How could a finance department influence customer experience?"

Customer Experience 64

Customer Experience Invoicing Finance Net Promoter Score 64