Bill Quiseng

FEBRUARY 7, 2024

Today’s course is a prerequisite for business professionals in the B2C or hospitality industry. This is not a customer service training class. And the job of employees is to serve to satisfy the customer. Instead, our education classes are interactive. Customer service is what you do for your customers.

CX 78

CX B2C Hospitality Hospitality 78

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger. LinkedIn : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Help Scout

JUNE 22, 2021

Here are a few customer service statistics that serve to emphasize just how paramount excellent customer service can be for your bottom line: 68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences. Bain & Company ). HubSpot Research ).

Customer Service 128

Customer Service Social Media Omnichannel NPS 128

Qualtrics

FEBRUARY 12, 2019

We need to find better and more proactive ways to educate and help consumers navigate through the health system, whether that’s to direct them to the right place for care or to increase the transparency regarding the cost of care. People are frustrated with healthcare – it’s complex, expensive and lacks transparency.

Net Promoter Score 30

Net Promoter Score Healthcare NPS Technology 30