CX Journey

MARCH 13, 2019

The real challenge comes in when rationalising outlay to improve the brand’s customer experience based solely on predictions of increased future revenue. For instance, radical feedback from a mother of five to a room of C-level executives led to phenomenal product innovation at Verizon.

Customer Experience 60

Customer Experience NPS Pharmaceutical Text Analytics 60

CX Journey

MARCH 13, 2019

The real challenge comes in when rationalising outlay to improve the brand’s customer experience based solely on predictions of increased future revenue. For instance, radical feedback from a mother of five to a room of C-level executives led to phenomenal product innovation at Verizon.

Customer Experience 32

Customer Experience NPS Pharmaceutical Text Analytics 32

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132