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The 5 ways that Amazon is building a fantastic customer experience

Steven Van Belleghem

It’s supposed to be both a culture as well as an operating model that puts customer obsession, a long term focus and permanent innovation at the centre of everything that the company does. This customer obsession and working backwards from their pain points to drive useful innovation has been the company’s North Star from the get go.

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What's it like to work with Confirmit?

Confirmit

You’ll hear from companies in insurance, pharmaceutical, research and manufacturing businesses who use Confirmit’s technology, solutions and consultative services to turn data into insights that enable better business decisions that drive better business outcomes.

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Disruptive innovation: 4 times brands disrupted their own business models

Qualtrics

What is disruptive innovation? The term ‘disruptive innovation’ is attributed to Harvard professor of business Clayton Christiansen , who helped develop the concept in the 1990s. Another successful application of the brand’s technological know-how was pharmaceutical and cosmetics. Does disruption always come from start-ups?

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Avoid these 3 generative AI pitfalls—and what to do instead, according to IT leaders

Zendesk

Even beyond technology, generative AI is asserting itself in finance, pharmaceuticals, and art. But as brands innovate, there is a strong sense that nearly anything is possible. As of February, ChatGPT set the record for the fastest-growing user base. Once a novelty, generative AI is now part of the baseline of different technologies.

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How Customer Experience is changing the healthcare industry

Steven Van Belleghem

It’s safe to say that health-related organizations, ranging from insurers to pharmaceutical companies, are not really perceived as the most customer centric. I’ve visited them many times during our nexxworks Innovation Programs , and each time I do, they blow me away with their ambitious and holistic vision.

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How Elmeq Optimizes Processes and Improves Customer Experience With SugarCRM

SugarCRM

The company soon secured a leading market position, offering products and services to various sectors, from pharmaceuticals, electromedicine, and robotics to transport, power grids, defense, and agriculture. One of the biggest of them being the need for innovation in order to optimize processes for their fast-growing market.

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Evidence and Insights About the COVID-19 Impact in Latin America

Confirmit

The list include: Confirmit , Delvinia, EBSCO HEALTH/DynaMed, Datum, Ipsos, Observatorio 87, PBG, Provokers, Unilever, The Pharmaceutical Marketing Group, YOUNIVERSAL, DIMM Magazine, Brazilian Association of Research companies (ABEP) and of individual researchers (ASBPM) as well as ESOMAR. Market Research Product Innovation Best Practices.