Customer Experience Management Scorecard Sports Voice of the Customer 
ClearAction
APRIL 3, 2015
Traditional HR roles – hiring, development, recognition — can be of greater value to the company when they are managed within the context of the company’s CX goals. You must have alignment between your actual candidate experience and your desired customer experience. Customers First, or Employees First ?
Lumoa
OCTOBER 31, 2018
More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Create an internal CX certification program to ensure the common understanding of what is and how to manage the customer experience.
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