ClearAction

APRIL 3, 2015

You must have alignment between your actual candidate experience and your desired customer experience. Use VoC (voice-of-the-customer) to identify strengths needed among CX team. Customer Experience Governance: Do This, Not That. Improve Customer Experience by Eliminating Customer-Focus Boundaries.

Customer Experience 121

Customer Experience VOE Scorecard Government 121

Lumoa

FEBRUARY 6, 2018

It is an evolution of more and more aware customers who are influenced by their B2C experiences and expect the same, if not better from other experiences as a customer. Create an internal CX certification program to ensure the common understanding of what is and how to manage the customer experience.

CX 129

CX Customer Experience Education Machine Learning 129

Lumoa

OCTOBER 31, 2018

It is an evolution of more and more aware customers who are influenced by their B2C experiences and expect the same, if not better from other experiences as a customer. To overcome these challenges, we need to stand on the shoulders of those giants before us, and continue to play with each other, it truly is a team sport!

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64