Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Or, maybe, it’s about engaging with your customers with the right message, on the right channel, at the right time?

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Sprinklr

OCTOBER 7, 2021

And without real-time data, you cannot effectively inform strategies to your customer care, paid media, social media, and digital marketing teams. This can slow your strategy and create missed opportunities to gain market share and grow your customer base. Manual data collection. Executive strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Sprinklr

JULY 22, 2021

From marketing to product development, customer feedback about your products is the lifeblood of your brand. But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. This is also increasingly how other consumers learn about your products.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98