SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Myra Golden Media

DECEMBER 5, 2018

When Eli, a twenty-something lively man from New York with toasted-almond skin and tinted glasses entered my dad’s hospital room, he changed the atmosphere. This team is surprising and delighting me with one of the best customer experiences I’ve ever had. Here’s what they taught me.

Hospitality 83

Hospitality Hospitality Customer Relationship Customer Experience 83

Shep Hyken

JUNE 28, 2022

Convenient Customer Feedback In Realtime. How to Use Customer Feedback to Improve Performance. He has a firmly entrenched background in high-end hospitality and entertainment. He shares how companies can utilize customer feedback to create a great experience. Customer service is a team sport.

Social Media 57

Social Media Entertainment Customer Feedback Sports 57

Customer Bliss

MAY 23, 2017

Lynn LaRocca is the SVP and Chief Experience Officer of the New York Racing Association. Lynn also oversees a lot in her role: marketing, event planning, social media, hospitality and group sales, owner relations, media relations, and more. Episode Overview. Under her leadership, they turned it into a three-day festival.

Sports 57

Sports Customer Experience Hospitality Hospitality 57

ClientSuccess

AUGUST 24, 2018

2) If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently , by Fred Lee. From : Vic Kasoff , Director of Customer Experience. From : Jorie Basque , Customer Relationship Manager. From : Adam Kuznia , Chief Customer Officer. Location : New York City. Location : New York City.

Hospitality 40

Hospitality Hospitality Customer Relationship Management Innovation 40

Confirmit

JUNE 15, 2017

Last week customer experience practitioners and executive-level VoC program sponsors from leading organizations convened in New York City for Confirmit’s Second Annual B2B Summit. During her presentation, she shared some fascinating statistics around organizations’ commitment to customer experience programs.

B2B 40

B2B Net Promoter Score VOC NPS 40

Customer Bliss

MAY 22, 2018

A unique customer experience is the outcome of a unique company. But in order to be steadfast in the market, and with customers, employees, and partners, as a company that is unique — they need to address both the internal and external factors to enable them to deliver in a unique manner. News & World Report.

Hospitality 40

Hospitality Hospitality Start-ups AI 40