InteractionMetrics

NOVEMBER 26, 2019

While it feels good to reciprocate, let’s be clear: a Thank You Survey isn’t capturing objective facts about the customer experience. Read on to find out what all Thank You Surveys have in common. 1) The Associate Decides Who Gets the Survey. Fact Surveys Uphold the Pillars of Objectivity .

Double-Barreled Question 52

Double-Barreled Question Construction Customer Feedback Customer Survey 52

InteractionMetrics

NOVEMBER 26, 2019

While it feels good to reciprocate, let’s be clear: a Thank You Survey isn’t capturing objective facts about the customer experience. Read on to find out what all Thank You Surveys have in common. 1) The Associate Decides Who Gets the Survey. Fact Surveys Uphold the Pillars of Objectivity .

Double-Barreled Question 40

Double-Barreled Question Construction Customer Feedback Customer Survey 40

InteractionMetrics

SEPTEMBER 17, 2019

Or is it for the company to measure the quality of their customer service? Why Issue Surveys? . Why ask your customers to take surveys if the data you collect fails to capture the facts? Even worse, why issue surveys if the net result could be that your customers appear happier than they are.

Double-Barreled Question 45

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 45

InteractionMetrics

SEPTEMBER 17, 2019

Or is it for the company to measure the quality of their customer service? Why Issue Surveys? . Why ask your customers to take surveys if the data you collect fails to capture the facts? Even worse, why issue surveys if the net result could be that your customers appear happier than they are.

Double-Barreled Question 40

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 40