Customer Experience Customer Service Georgia Innovation 
Chip Bell
AUGUST 18, 2020
Innovative products and services are different than ordinary products and services in that they are crafted and choreographed from a fertile imagination. “When you innovate,” wrote Oracle CEO Larry Ellison, “You’ve got to be prepared for everyone telling you that you’re nuts.”
Fonolo
MAY 10, 2023
Consider attending an industry event if you’d like to sharpen your management and customer service skills. Call Center and Customer Service Conferences If you’re wondering what contact center or customer service industry conferences to attend in 2023, we’ve got you covered! You’ll be glad you did!
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Chip Bell
DECEMBER 15, 2020
My river house in the mountains of North Georgia just got fiber optic high speed Internet. The nice clerk told me I could take the item and my receipt to customer service, get a refund, and purchase the correct one. She worked for an organization that trusted her to make it right for the customer. She listened intently.
InteractionMetrics
JUNE 6, 2023
Qualtrics XM Institute [i] has declared 2023 the Year of Empathy, and Forbes Magazine calls empathy the “most important leadership skill” [ii] Because of this, customer service staff are receiving customer empathy training in droves. To be good at their jobs, doctors mute their empathy.
Chip Bell
DECEMBER 18, 2018
About the same time that I moved from Texas to Georgia, the boot dealer in Fort Worth with whom I traded went out of business. So, I called a dealer in Georgia to learn if his store had a pair of size 10, ostrich boots with a #2 toe and a walking heal in chocolate brown. But, I am getting ahead of myself.
Chip Bell
FEBRUARY 19, 2019
In fact, the building housing the restaurant is the oldest standing building in Georgia. It lends charm to your organization, adventure to your frontline, and a special memory for your customers. How do you begin using storying as a part of your service experience? Find or develop a strong front theme.
Chip Bell
FEBRUARY 18, 2020
One Friday evening, I arrived late at my weekend getaway home on a North Georgia river. It is a small irritant, but one we face each time we are en-route and need to alert them to get our cat ready for checkout. Compare that small challenge with this one. Opening the cabinet door, I discovered the PVC drain pipe under the sink had cracked.
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