C3Centricity

MARCH 31, 2020

How can some companies get customer service so wrong?! It describes one recent personal example of disinterested client support, from which I have drawn seven learnings for everyone wanting to deliver awesome customer service. Me : “ Here attached please find the invoice concerning my purchase.”

Customer Service 71

Customer Service Invoicing CRM Legal 71

Zendesk

AUGUST 30, 2021

Do-not-reply accounts can save time for any customer-facing department, but they’re especially helpful for support reps. The one-way communication keeps their workloads manageable by not adding more customer inquiries to their queue. Cons: May dampen the customer experience + create legal issues.

Legal 98

Legal Invoicing CRM Customer Relationship Management 98

Zendesk

JUNE 29, 2023

Powered by Generative AI, the platform can automate customer experiences with chatbots and voicebots across channels while significantly reducing operational costs. Everlaw Everlaw (Support) helps legal teams navigate the increasingly complex e-discovery landscape to chart a straighter path to the truth.

Invoicing 52

Invoicing AI Legal CRM 52

Intercom, Inc.

NOVEMBER 25, 2021

For Dan Gingiss , at least, investing in your defense – the customer experience – is the smartest move you can make. He’s also a keynote speaker and CX expert with over 20 years of experience in the field, having led teams in social media, marketing, and customer experience at companies such as Humana, McDonald’s, and Discover.

CX 206

CX Social Media Start-ups Invoicing 206