CommBox

DECEMBER 19, 2023

Especially when it comes to how they plan on leveraging this year’s biggest trend: AI in customer service. CommBox is the only 1-phone number WhatsApp solution, so brands can use a single phone number for all services, across all departments.

Customer Service 52

Customer Service AI Omnichannel Invoicing 52

Aquire

JULY 30, 2021

With more and more consumers switching to online shopping, ecommerce customer service has become a focal point for most businesses. Every online customer knows they can share reviews across a range of different social media platforms. In one negative post from a dissatisfied customer, lies the potential to ruin your brand image.

Customer Service 98

Customer Service Omnichannel Social Media Invoicing 98

Intercom

APRIL 6, 2023

“In today’s competitive landscape, providing excellent customer service has become a critical differentiator for companies seeking to attract and retain customers” But it doesn’t come without its challenges. Ben Singer: They’re ultimately looking for an omnichannel experience as well.

Customer Service 59

Customer Service Finance Omnichannel Innovation 59

Hodusoft

DECEMBER 6, 2022

Modern companies increasingly rely on contact center solutions in order to build loyalty and retention among customers. 84% of businesses that strive to enhance customer experience noted significant growth in their revenue. They have developed into a fully functional tool for enriching customer service.

Contact Center 52

Contact Center Omnichannel CRM Data Entry 52

Comm100

JUNE 18, 2021

Chances are high that some of these users are your customers, and whether you’re aware of it or not, those customers are actively seeking support via social media. When approaching customer service on Facebook, it’s important to keep in mind why your customer is using that channel in the first place, and how they use it.

Social Media 52

Social Media Customer Service Invoicing Omnichannel 52

Ameyo Callversations

JUNE 15, 2021

Of all the customer service channels, live chat channels have proven to be the most preferred by both businesses and consumers. Most businesses have chosen a remote solution to handle their customer service operations and chat remains the channel most loved by the consumers. We do not want you to struggle with it.

Customer Satisfaction 52

Customer Satisfaction Invoicing E-commerce Omnichannel 52

Comm100

OCTOBER 25, 2021

With responses on social media available to the public, social media channels are an opportunity for schools to develop a brand image around the student experience. Digital Omnichannel Support. Thankfully, there are unified platforms providing omnichannel support for these social media accounts in one place.

Social Media 52

Social Media Education Omnichannel Invoicing 52