Aquire

JULY 30, 2021

With more and more consumers switching to online shopping, ecommerce customer service has become a focal point for most businesses. Every online customer knows they can share reviews across a range of different social media platforms. In one negative post from a dissatisfied customer, lies the potential to ruin your brand image.

Customer Service 98

Customer Service Omnichannel Social Media Invoicing 98

Intercom

APRIL 6, 2023

“In today’s competitive landscape, providing excellent customer service has become a critical differentiator for companies seeking to attract and retain customers” But it doesn’t come without its challenges. Ben Singer: They’re ultimately looking for an omnichannel experience as well.

Customer Service 59

Customer Service Finance Omnichannel Innovation 59

Comm100

JUNE 18, 2021

Chances are high that some of these users are your customers, and whether you’re aware of it or not, those customers are actively seeking support via social media. When approaching customer service on Facebook, it’s important to keep in mind why your customer is using that channel in the first place, and how they use it.

Social Media 52

Social Media Customer Service Invoicing Omnichannel 52

Zendesk

JUNE 29, 2023

With Yellow.ai’s conversational service cloud (CSC) solution, enterprises can deliver real-time support to their customers by automating routine queries and intelligently transferring complex queries to human agents. Previews of invoices and estimates can be viewed and linked to a ticket without having to download.

Invoicing 52

Invoicing AI Legal CRM 52

Logicalware

AUGUST 26, 2021

Fifteen per cent have contacted customer services online for the first time, while the latest UK Customer Satisfaction Index ( UKCSI) survey shows over 30% of customers have made more online purchases over the last six months. Culture is influencing customer behaviour. Global research shows this.

Invoicing 88

Invoicing Start-ups Omnichannel Customer Service 88

Comm100

OCTOBER 28, 2021

What’s more, with a platform like Comm100 Omnichannel , you only need to create and set up one chatbot and it can be deployed across every digital channel. . With a higher education chatbot deployed across your support channels, you can also automate common student services, essentially turning student forms into conversations.

Education 52

Education AI Social Media Invoicing 52

CommBox

DECEMBER 19, 2023

Especially when it comes to how they plan on leveraging this year’s biggest trend: AI in customer service. CommBox is the only 1-phone number WhatsApp solution, so brands can use a single phone number for all services, across all departments.

Customer Service 52

Customer Service AI Omnichannel Invoicing 52