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Hawaii State FCU Improves Customer Service with Voice Call-Backs 

Fonolo

FEBRUARY 7, 2023

A commitment to care for your personal well-being is above and beyond the customer service you might usually expect from a financial institution. But for almost 100 years, Hawaii State Federal Credit Union has been guided by this founding principal as they do business with – and care for – their 120,000 members.

Customer Service 140
Customer Service Innovation Customer Satisfaction Technology 140
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Ten Years, Ten Lessons: Memoir of a CX Neophyte

CX Accelerator

MAY 16, 2018

Apparently I’d live eight years longer if I moved to Hawaii? I’ve had an insatiable hunger ever since to learn everything I can about Customer Experience and to give knowledge back to the community. My ability to innovate and find creative resolutions has skyrocketed as a result. years, this is a really long time.

CX 203
CX Start-ups Gaming Education 203
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