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Hawaii State FCU Improves Customer Service with Voice Call-Backs 

Fonolo

A commitment to care for your personal well-being is above and beyond the customer service you might usually expect from a financial institution. But for almost 100 years, Hawaii State Federal Credit Union has been guided by this founding principal as they do business with – and care for – their 120,000 members.

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Ten Years, Ten Lessons: Memoir of a CX Neophyte

CX Accelerator

Apparently I’d live eight years longer if I moved to Hawaii? Year Two – “Have the laser focus of an Olympic athlete” – Marshall Martin It did not take long to understand that knowledge is power, especially in a customer service role. My ability to innovate and find creative resolutions has skyrocketed as a result.

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