Fonolo

FEBRUARY 7, 2023

A commitment to care for your personal well-being is above and beyond the customer service you might usually expect from a financial institution. But for almost 100 years, Hawaii State Federal Credit Union has been guided by this founding principal as they do business with – and care for – their 120,000 members.

Customer Service 140

Customer Service Innovation Customer Satisfaction Technology 140

Fonolo

AUGUST 3, 2017

We’ve all had our share of amazing customer service experiences, and we can attest that when a company goes above and beyond the call of duty we not only share those experiences, we also become loyal customers. Here are 5 tear-jerking customer experience stories for you to enjoy.

Customer Experience 83

Customer Experience Hospitality Hospitality Contact Center 83

Steven Van Belleghem

DECEMBER 10, 2018

The quality of the ‘human touch’ in customer service will fundamentally increase because more data will be available for the front line staff. Share information about an upcoming event adds value to a customer, and it is easier than using bots to solve complex customer service issues. 3 Predictive commerce.

Customer Experience 52

Customer Experience Start-ups B2C Touchpoint 52

CX Accelerator

MAY 16, 2018

Apparently I’d live eight years longer if I moved to Hawaii? Year Two – “Have the laser focus of an Olympic athlete” – Marshall Martin It did not take long to understand that knowledge is power, especially in a customer service role. Van Customer Experience (and so much of life) is dependent on the perceptions of other people.

CX 203

CX Start-ups Gaming Education 203

Zendesk

APRIL 26, 2021

The impacts of COVID-19 changed customer service for good. Customers are online more than ever, with customer service taking center stage. While the importance of good customer service isn’t under question, the skills support teams need to make it happen often is. Customer service skills.

Customer Service 98

Customer Service Customer Expectations AI Social Media 98