ClearAction

NOVEMBER 11, 2022

Gratitude Grows Gains from Customer Experience Strategies Lynn Hunsaker. In the best of times and the hardest of times, gratitude is your key to rising above norms. On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.), we’re reminded again.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

ClearAction

JANUARY 6, 2021

21 Tips for 2021 Customer Experience Excellence Lynn Hunsaker. Customer experience excellence is certainly defined a bit differently now, compared to years past. How can leaders wrap their heads around these overwhelming mandates for customer experience excellence?

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

ClearAction

FEBRUARY 4, 2020

Growth Through Customer Experience Momentum Lynn Hunsaker. Customer experience momentum foreshadows growth. As customers are the source of budgets, salaries and dividends, their predisposition toward your brand is a precursor to progress in profits and top-line proceeds. Operationalize Customer Experience.

Customer Experience 62

Customer Experience Non-Profits Key Driver Analysis CX 62

ClearAction

OCTOBER 12, 2022

Like concentric circles, or a Russian doll, start with Earnings per Share and work backward. Employee experience, partner experience, and customer experience contribute to EPS. Experience Management metrics revolve around the unfortunate aspects of Cost to Serve. Then: Why are we allowing that?

Key Driver Analysis 62

Key Driver Analysis Non-Profits Net Promoter Score NPS 62

ClearAction

JANUARY 12, 2022

For your spin-off, Ease-of-Doing-Business for the new Principles of Corporate Governance quantifies the extent to which customers are enhanced or constrained by your enterprise. Inspiration for this KPI is the customer experience value quotient : 5. For customers, the path of least resistance wins.

Government 62

Government Net Promoter Score Key Driver Analysis Innovation 62

Waypoint Group

MARCH 20, 2019

We all know we should be doing the right things that strengthen customer relationships and get ahead of the renewal so there are no unexpected surprises… but doing what , exactly? Screenshot of TopBox Account XRay, showing breadth, depth, and sentiment of key contacts in an account. But why should your customers provide feedback?

Key Driver Analysis 40

Key Driver Analysis Customer Feedback Start-ups Actionable Insights 40

Qualtrics

SEPTEMBER 24, 2019

In fact, the most successful tools use the survey as the starting point to gather data and add in a whole host of different functionalities that help you to analyze it, find insights and take action. It goes without saying, not everyone should need to be an expert researcher to start fielding surveys. Start Creating Surveys Today.

Artificial Intelligence 20

Artificial Intelligence Key Driver Analysis Start-ups Text Analytics 20