Customer Bliss

JANUARY 14, 2016

Our transition to a cloud services provider has heightened the urgency and criticality of customer retention; however, we recognized the importance of immersing leaders and teams across Adobe in our customers’ experience long before that change in our business model. Humanize the Problems Customers Encounter. Conclusion.

Scorecard 58

Scorecard Legal Finance Start-ups 58

Customer Bliss

JANUARY 14, 2016

Our transition to a cloud services provider has heightened the urgency and criticality of customer retention; however, we recognized the importance of immersing leaders and teams across Adobe in our customers’ experience long before that change in our business model. Humanize the Problems Customers Encounter. Conclusion.

Scorecard 56

Scorecard Legal Finance Start-ups 56

Callminer

SEPTEMBER 5, 2017

Inconsistency or inaccuracy can put a company at risk as, in many cases, the information agents deliver is a legally binding disclosure that needs to be read accurately 100% of the time. Jack Barmby, 25, is Founder & CEO of Gnatta , a market leading customer technology platform. Lindsey Havens. Jack Barmby. Deborah Sweeney.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Callminer

FEBRUARY 21, 2018

When looking at new infrastructure they need to look at how the changes in the marketplace can improve the way they run their business and improve the employee and customer experience – not simply replicate/improve what they have. Thirdly, there may be legal requirement. The latter includes agents’ self-analysis scorecards.

Contact Center 210

Contact Center CRM Technology Technology 210

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. One of the best customer service interview questions for managers is…”. Levi Olmstead. levi_olmstead.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. One of the best customer service interview questions for managers is…”. Levi Olmstead. levi_olmstead.

Customer Service 182

Customer Service Start-ups Education Gaming 182