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2020 Vision: What Customer Service Looked Like in 2019

Fonolo

DECEMBER 4, 2019

From outbursts in restaurants, to caring agents looking after customers in airports, to racial incidents between customers that agents have to diffuse — all have had a place on the world stage, serving as instructive examples. In this clip , a Trader Joe’s employee looks to do the latter by trying to cheer the child up.

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Customer Service Social Media Hospitality Hospitality 84
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Companies Scramble to Report on COVID-19 Business Impact

Customer Experience Matrix

APRIL 1, 2020

As marketers finish their initial emergency adjustments to coronavirus lockdowns, they are starting to think about longer-term plans. Customer Data Platform vendor Amperity reported a less rosy result in its COVID-19 Retail Monitor , which draws data from Amperity’s retail clients. Retail foot traffic tracker Placer.ai UK, and France.

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