InteractionMetrics

MAY 15, 2019

Without productive next steps there is no customer experience improvement, much less customer experience transformation. So, whether you use customer surveys, mystery shopping, or customer service evaluations to measure the customer experience, interactive data are what you need.

Mystery Shopping 40

Mystery Shopping Customer Survey Customer Experience Customer Service 40

InteractionMetrics

MAY 15, 2019

Without productive next steps there is no customer experience improvement, much less customer experience transformation. So, whether you use customer surveys, mystery shopping, or customer service evaluations to measure the customer experience, interactive data are what you need.

Mystery Shopping 40

Mystery Shopping Customer Survey Customer Experience Customer Service 40

CX Journey

MARCH 31, 2016

Traditional models of data collection and customer research result in a variety of pitfalls, rendering the information obtained only fractionally useful at best. For example, customer surveys cannot objectively measure a store’s performance because survey respondents are prone to their own bias and subjectivity.

Mystery Shopping 39

Mystery Shopping Actionable Insights Customer Survey Customer Retention 39

Callminer

FEBRUARY 27, 2019

While the cost of in-person interviews is the highest among all forms of interview, it is still considered to be the most useful form for building trusting customer relationships. Hospitality isn’t just about providing what a customer (guest) asks for. Analyze your customer feedback data and scrutinize it. “A

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174