Callminer

FEBRUARY 27, 2019

While the cost of in-person interviews is the highest among all forms of interview, it is still considered to be the most useful form for building trusting customer relationships. Hospitality isn’t just about providing what a customer (guest) asks for. Analyze your customer feedback data and scrutinize it. “A

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

InteractionMetrics

MAY 15, 2019

Measuring the customer experience is crucial, but visualizing that measurement with interactive data is equally important. Without productive next steps there is no customer experience improvement, much less customer experience transformation.

Mystery Shopping 40

Mystery Shopping Customer Survey Customer Experience Customer Service 40

InteractionMetrics

MAY 15, 2019

Measuring the customer experience is crucial, but visualizing that measurement with interactive data is equally important. Without productive next steps there is no customer experience improvement, much less customer experience transformation. Flat charts and static reporting leave you stuck in the 1990’s.

Mystery Shopping 40

Mystery Shopping Customer Survey Customer Experience Customer Service 40

CX Journey

MARCH 31, 2016

Traditional models of data collection and customer research result in a variety of pitfalls, rendering the information obtained only fractionally useful at best. For example, customer surveys cannot objectively measure a store’s performance because survey respondents are prone to their own bias and subjectivity.

Mystery Shopping 39

Mystery Shopping Actionable Insights Customer Survey Customer Retention 39