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Want to Improve the Patient Experience? Stop Sending Bad Surveys

InteractionMetrics

Modern companies should streamline their customer feedback and link customer information to their surveys. She told me that every time she has a test, check-up, or any kind of interaction, her highly-acclaimed oncology center in Florida bombards her with survey requests and reminders. Patient Listening Matters.

article thumbnail

Want to Improve the Patient Experience? Stop Sending Bad Surveys

InteractionMetrics

Modern companies should streamline their customer feedback and link customer information to their surveys. She told me that every time she has a test, check-up, or any kind of interaction, her highly-acclaimed oncology center in Florida bombards her with survey requests and reminders. Patient Listening Matters.