Zendesk

MAY 17, 2022

According to our CX Trends Report, 73 percent of business leaders say there’s a direct link between customer service and financial performance. If companies want to increase profitability and brand loyalty, they need to use customer feedback (like CSAT scores) to their advantage. customer satisfaction score is 73.55

Customer Satisfaction 98

Customer Satisfaction NPS Net Promoter Score Retail 98

SurveySensum

JUNE 15, 2023

Now that you’ve calculated your CSAT Score, it’s time to understand if you have a good CSAT score or not. So, What is a Good CSAT Score? A score of 35 can be a good score for the hospital industry but not a good score for the retail industry.

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Net Promoter Score 52

SurveySensum

AUGUST 9, 2022

And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

CSAT.AI

MARCH 24, 2021

I know someone who after having a harrowing series of medical tests over a single six hour period was hit with a survey when leaving the hospital. She was tired, she was stressed and then she was asked to do a survey on a touchpad in a hospital during a pandemic. Then she got hit with a 14 question phone survey a day later.

NPS 59

NPS Net Promoter Score Hospitality Hospitality 59

SurveySensum

JULY 14, 2020

He carries broad knowledge across Customer Experience, Customer Engagement, Strategic Vendor Management, Relationship Marketing, Product Development, Risk & Partnership Management, and Online & Offline Retail Management. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SugarCRM

SEPTEMBER 5, 2019

Customer feedback. But one of the major mistakes most businesses make is that they do not pay much attention to the customer feedback implementation process. With the help of right SugarCRM Survey Modules , you can implement a proper automated feedback process. Your NPS score is 30 (50%-20% = 30).

NPS 30

NPS Net Promoter Score Transportation Hospitality 30