Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

ECXO

APRIL 10, 2024

Similarly, in customer experience, a customer can behave both as an individual “particle” and as part of a collective “wave” As individual “particles”, customers have unique, personal experiences with a business. Coherence: In quantum physics.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

SurveySensum

SEPTEMBER 19, 2022

Incidentally, customers also point out the shortcomings in these products, which GoPro goes on to fix in its upcoming products. A strong brand from which competition cannot steal customers. This co-creation with customers has also made GoPro far advanced in product development and innovation. Improves customer service.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52