Confirmit

MAY 29, 2018

What is Voice of the Customer (VoC)? Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Why Does Voice of the Customer Matter?

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Voice of the Customer VOC Net Promoter Score Customer Journey Map 40

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Why is NPS® Important? How Does Net Promoter Score (NPS®) Work? How to Calculate the Net Promoter Score (NPS®)?

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Net Promoter Score NPS Close the Loop Customer Loyalty 40

Confirmit

NOVEMBER 16, 2020

Here is a sneak peek into the captivating stories you’ll find in these pages: Amadeus runs a global VoC program that gathers timely feedback and delivers insight into pain points to maintain long-term customer relationships. Forecasted revenue increase by 22% as a result of actions taken based on customer feedback.

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VOC Close the Loop Touchpoint Voice of the Employee 52

Confirmit

SEPTEMBER 22, 2019

And the Confirmit ACE Awards program celebrates those companies who accomplish outstanding achievement in Customer Experience. The organizations featured in the 2019 ACE Awards book are leading the way in using the Voice of the Customer to drive continual change. Voice of the Customer Case Studies.

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VOC NPS Voice of the Employee Voice of the Customer 40

Confirmit

SEPTEMBER 27, 2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience. Philadelphia Insurance reached a record NPS® score of 60.

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Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

SEPTEMBER 27, 2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience. Philadelphia Insurance reached a record NPS® score of 60.

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Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

JUNE 15, 2017

Success stories were very much the focus of the next presentation as Linette Myland of Siemens Corporation shared their approach to capturing the Voice of the Customer. They also talked about key Moment of Truth in the B2B customer relationship and the importance of identifying patterns of behaviors around those moments.

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B2B Net Promoter Score VOC NPS 40