Experience Investigators

JUNE 22, 2021

Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. Even customer journey maps can neglect key phases of the customer experience.

Close the Loop 108

Close the Loop Customer Journey Map Education Invoicing 108

CX Journey

JUNE 19, 2015

The customer room will contain details about the customer ( personas ) and the customer journey; it will include artifacts from that journey, including screenshots, pictures, relevant tools and processes that the customer uses or interacts with (e.g., invoices, order forms, contracts, letters or emails, etc.),

Invoicing 71

Invoicing Customer Journey Map Hospitality Hospitality 71

Totango

MAY 6, 2022

Customer success outcomes : Are customers receiving the business results they hoped to gain from using your product? Financial and billing metrics : How often has the customer been overdue on invoices? These benefits make customer health scores an extremely valuable tool for increasing customer retention and revenue.

Invoicing 118

Invoicing Customer Journey Map Customer Satisfaction Customer Relationship 118