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Remove Customer Journey Map Remove Data Mining Remove Touchpoint Related Topics
VOE Unstructured Data VOC Voice of the Employee Predictive Analytics Voice of the Customer Close the Loop Text Analytics Social Media Machine Learning More Related Topics >
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Transforming the Customer Experience with Big Data

CX Journey

JULY 10, 2014

Analysis takes many forms because there will be many different types of data to make sense of. You''ll need a way to crosstab, predict, identify key drivers, and prioritize improvements with survey data; mine and analyze your unstructured data; and track, review, and prioritize social media inputs and influencers.

Unstructured Data 71
Unstructured Data Customer Experience VOE Data Mining 71
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Workforce Optimization Ushers in the Real-Time Contact Center

DMG Consulting

APRIL 16, 2019

of capturing feedback from customers. Interaction analytics has become an increasingly important source of data for customer journey mapping because it provides a multidimensional view of the customer experience.

Contact Center 48
Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48
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