1 to 1

AUGUST 12, 2015

It's often the details that elevate a customer experience from average to impressive. I experienced this firsthand during a vacation in San Juan, Puerto Rico. My husband and I dropped in for a four-day vacation in the island of enchantment and it was easy to see where Puerto Rico got its nickname.

Customer Experience 48

Customer Experience Customer Loyalty 48

1 to 1

APRIL 26, 2021

Everyone over age 16 in the United States as well as Puerto Rico and the District of Columbia is now eligible for a coronavirus vaccine. Delivering a smooth and effortless vaccine experience is also essential for driving customer loyalty, Ignasinski added. Followed by, should I book my flu shot now?”.

Healthcare 29

Healthcare Retail Customer Loyalty Start-ups 29

Qualtrics

MAY 2, 2019

Once they did that, their minds were freed up to think about what would frustrate a customer and what needed to be fixed. On the X4 Summit main stage, Sir Richard Branson told the story of how he started Virgin Atlantic after his flight to Puerto Rico was canceled. Celebrate customer wins. All three merit celebration.

E-commerce 33

E-commerce Customer Journey Map Omnichannel CX 33