Customer Relationship Management Customer Service ML Predictive Analytics 
Fonolo
MAY 23, 2023
Customer service is all about meeting and exceeding customer expectations. Contact center managers know this implicitly. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen.
DMG Consulting
JUNE 11, 2019
Real-time analytics frequently takes and acts upon the input from an NLU solution. It may also draw upon historical data, a customer relationship management (CRM) solution, sales system, marketing databases, inventories, etc. This brings us to our third pillar of AI in service organizations, machine learning (ML).
Expert insights. Personalized for you.
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