Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. There are many ways AI is offering faster and more efficient ways to understand customer feedback and deliver better experiences.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

ECXO

JULY 26, 2023

Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences. By analyzing real-time data, organizations can identify buying patterns, predict churn, and optimise their marketing strategies. The more complete the customer view – the more accurate the predictions.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Fonolo

MAY 23, 2023

Create a Winning Customer Service Strategy in 6 Steps Hyper-Personalized Customer Experience A hyper-personalized customer experience is all about going the extra mile to truly understand and cater to each customer’s unique preferences and needs.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

SugarCRM

JUNE 7, 2021

Sales and the High Definition Customer Experience (HD-CX). Sugar set a major development in motion upon creating the time-aware customer relationship management (CRM) platform. What now follows from that innovation is the high definition customer experience or HD-CX standard.

Sales 48

Sales Predictive Analytics CRM Customer Relationship Management 48