Hodusoft

MAY 17, 2024

In this technology, relevant customer information such as caller ID, Automatic Number Identification (ANI), Dialed Number Identification Service (DNIS), and information from Interactive Voice Response (IVR) system, pops up automatically onto an agent’s computer screen just at the same time the agent picks up the customer’s call.

Contact Center 52

Contact Center CRM Compliance Customer Relationship Management 52

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. Best Practices for Digital Omnichannel Customer Service.

CRM 52

CRM AI Customer Service ML 52

1 to 1

SEPTEMBER 27, 2021

Favorable government policies and growing consumer concerns about climate change were the primary drivers. This is where auto companies have an opportunity to be the hero in delivering a seamless omnichannel, end-to-end experience across the full customer lifecycle.

Manufacturing 26

Manufacturing Omnichannel Touchpoint Sales 26

Hodusoft

JANUARY 18, 2023

Omnichannel communication: Adapting an omnichannel healthcare call center solution allows you to communicate with patients through various channels, such as phone, email, and text. This is especially important in the healthcare industry, where strict regulations govern the handling of sensitive medical data.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52

Hodusoft

JUNE 14, 2023

If the customer chooses to talk with an agent, then the system directs the call to the most suitable agent who is best equipped to handle their requests or queries and serve them in the best possible way. CRM integration CRM (Customer Relationship Management) provides a central repository for customer information.

Contact Center 52

Contact Center Omnichannel CRM Customer Service 52

Hodusoft

OCTOBER 26, 2021

HoduCC contact center software is an omnichannel software for mapping modern customer’s journey across all the touchpoints- online and offline. The call center software can also seamlessly integrate with CRMs (Customer Relationship Management) and leading SMS applications. . HoduPBX- Business Phone System.

Contact Center 52

Contact Center Government Omnichannel Technology 52

SurveySensum

JULY 14, 2020

Kaye Chapman – Learning & Development Manager at Comm100 and CX Accelerator Community Organizer. She holds an MA gained through University College London, the top university for education in the world, and currently works as a Learning and Development Manager at Comm100. LinkedIn : [link]. Website : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132