Experience Investigators

APRIL 23, 2024

CEM involves strategic planning and execution that help an organization track, oversee, and organize interaction between a customer and the organization throughout the customer lifecycle. (Is Is this the same as Customer Relationship Management, or CRM? So, take these insights and put them into action.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

CSAT.AI

AUGUST 3, 2022

Lego doesn’t just have customers, they have collectors and even competitors. They have inspired the world so much that what started as a children’s building toy has evolved into an international adult sporting competition. Lego’s building sets and famous interlocking bricks came into being as a response to customer needs.

Entertainment 102

Entertainment Sports Innovation Gaming 102

Totango

AUGUST 11, 2022

In this article, we’ll show you how to build client relationships digitally with your SaaS customers. First, we’ll look at how digital client relationships differ from live interactions and what this implies for SaaS customer relationship management. Communication lies at the heart of customer relationships.

Net Promoter Score 106

Net Promoter Score Social Media Customer Journey Map Customer Relationship 106

Zendesk

DECEMBER 3, 2020

“I think of it like sports,” Bean says. The technology your team uses – specifically, their customer relationship management (CRM) platform – should help them work more efficiently and intuitively than they ever could before. Those are the sales ‘rock stars.’”

Sales 52

Sales CRM Sports Start-ups 52

Zendesk

FEBRUARY 21, 2024

Evolving technology means customers are no longer limited to shopping locally. No longer are they just selling products or services—they’re building relationships and selling a great customer experience. Buyers are just a few clicks away from purchasing a product from a small business on the other side of the globe.

Sales 52

Sales Social Media CRM B2B 52

SugarCRM

APRIL 2, 2019

Since becoming a customer, I’ve renewed, added new services and purchased lots of gear to sport my Peloton obsession. Good is not good enough: Unstoppables aim for flawless delivery every time, because mere customer satisfaction is not good enough. The Unstoppables kicked this draconian notion to the curb years ago.

Sports 30

Sports B2C Customer Relationship Customer Satisfaction 30

Comm100

MARCH 8, 2017

Roy Atkinson is a senior writer and analyst who specializes in guiding organizations to better customer service and customer service management. His Twitter explores the connection between customer service and technology, and is jam-packed with useful customer service resources. Chelsea Krost. ChelseaKrost.

Customer Service 0

Customer Service Start-ups Sports Social Media 0