Do-not-reply emails: Pros, cons, and best practices
Zendesk
AUGUST 30, 2021
Do-not-reply accounts can save time for any customer-facing department, but they’re especially helpful for support reps. The one-way communication keeps their workloads manageable by not adding more customer inquiries to their queue. Cons: May dampen the customer experience + create legal issues. One time-saving solution?
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