CSAT.AI

MARCH 27, 2023

Customer relationships impact the amount of business a company does. To have these great relationships companies need to create great CX. Here are some actions that help build the kind of customer experience that makes lasting, beneficial relationships. Identify customer needs Want to know what customers need?

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Zendesk

JUNE 17, 2022

Indirect feedback is just as important to monitor as direct feedback—unhappy customers may not bother to give their opinion directly. Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. Reduced customer churn.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Aquire

OCTOBER 26, 2021

They may feel they get more personal service. Whatever the reason, personalization makes sense: retail giants like Amazon and entertainment companies like Netflix have even built recommendation algorithms into their very value proposition. Despite the horror stories, personal customer service often works. The customized.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Comm100

FEBRUARY 6, 2018

Business Seeks All-in-One Customer Service Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers.

Social Media 42

Social Media CRM Omnichannel Invoicing 42