Mastering Customer Effort Score: 9 Best Practices for Exceptional Customer Experience
SurveySensum
AUGUST 14, 2023
Customers have different preferences when it comes to contacting a business or providing feedback. Offering multiple channels to customers for contacting your business, such as social media, email, chat, in-person support, and call centers. But when to use NPS and CSAT surveys? So, when to use CES?
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