Customer Relationship ML Omnichannel Text Analytics 
SurveySensum
JULY 2, 2023
This includes gathering customer feedback for analysis and actionable insights. Key Features Its text analytics features automatically tag and segment customers based on their feedback. Users can customize both the survey questions and design. This helps in identifying and addressing customer issues quickly.
SurveySensum
MAY 19, 2023
And an NPS score can be from -100 to 100 and can provide insights into a bank’s overall customer experience. A high NPS score in banking indicates a stronger customer relationship, more referrals, and, therefore, greater growth. Show customers that their opinions matter and that their feedback leads to change.
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