Zendesk

FEBRUARY 7, 2022

You can gather this information by using an open-ended survey question or by reading reviews and social media comments. Predictive analytics. Predictive analytics forecasts what your customers are likely to do based on historical data. This can result in higher customer satisfaction, retention, and revenue.

Predictive Analytics 98

Predictive Analytics Social Media Net Promoter Score NPS 98

Lumoa

FEBRUARY 9, 2023

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

SEPTEMBER 11, 2023

With customers willing to pay higher prices for quality service, every company is looking to upgrade its customer experience capabilities. Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. This exercise of creating buyer personas is critical.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

With customers willing to pay higher prices for quality service, every company is looking to upgrade its customer experience capabilities. Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. This exercise of creating buyer personas is critical.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Why are your customers turning away from you? Why is the retention of your customers so high/low? The Net Promoter Score is often called " The Only Number You Need to Grow ".

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Why are your customers turning away from you? Why is the retention of your customers so high/low? The Net Promoter Score is often called " The Only Number You Need to Grow ".

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Qualtrics

FEBRUARY 26, 2019

In the latest in our series of “ Customer Experience Visionaries “, Rachel Richter, VP of Customer Insights at Dun and Bradstreet, joins us to talk about bringing together quantitative and qualitative data to improve customer retention, creating a data-driven culture, and corporate social responsibility.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37